Welcome to the 11 Degrees Store FAQ page. Here you’ll find answers to common questions about our premium men’s sportswear, delivery options, returns policy and more. If you can’t find what you’re looking for, our Glasgow-based customer service team is always happy to help at [email protected].
About 11 Degrees
Who is 11 Degrees for?
Our premium sportswear is designed for the modern, active man who values both performance and style. Whether you’re hitting the gym, heading to work, or just relaxing, our collections transition seamlessly between all aspects of your lifestyle.
What makes 11 Degrees products special?
We combine high-performance fabrics with contemporary designs to create sportswear that looks as good as it performs. From moisture-wicking technology in our Men’s T-shirts to the perfect fit in our Men’s Joggers, every detail is considered for both comfort and style.
Product Questions
What products do you offer?
Our collections include:
- Performance tops: Men’s T-shirts, Polo Shirts, Shirts, Hoodies & Sweatshirts
- Bottoms: Men’s Jeans, Trousers, Joggers, Shorts, Swim Shorts
- Accessories: Caps & Hats, Bags & Backpacks, Socks & Underwear
- Complete looks: Tracksuits
- Selected items for Boys
How do I choose the right size?
Each product page includes detailed size charts to help you find the perfect fit. We recommend comparing your measurements with our size guide before ordering. Our sportswear is designed with an athletic fit – if you prefer a looser fit, you might consider sizing up.
Are your products suitable for intense workouts?
Absolutely! Our performance wear is designed with moisture-wicking fabrics and flexible construction to support your active lifestyle. The Men’s Joggers and T-shirts are particularly popular for training sessions.
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Your security is our priority. All payments are processed through encrypted systems, and we never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Shipping & Delivery
Where do you ship to?
We offer global delivery (excluding select Asian and remote regions). During checkout, you can confirm whether we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Express Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
- Free Standard Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information. You can track your package in real-time all the way to your doorstep.
How long does order processing take?
All orders are processed within 1-2 business days from our Glasgow warehouse before dispatch.
Returns & Exchanges
What is your returns policy?
We offer a 15-day returns policy from the date of delivery. Items must be unworn, in original condition with tags attached. To initiate a return, please contact our customer service team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping method.
How long does it take to process my return?
Once we receive your returned item, we’ll process your refund within 5 business days. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
Contact & Support
How can I contact customer service?
Our Glasgow-based team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Where is 11 Degrees located?
Our headquarters and warehouse are located at 20 Hope St, Glasgow, GB G7G 4UB.
Still have questions? We’re here to help. Contact our customer service team or shop our collections today to experience performance-driven style designed for men who refuse to compromise.