At 11 Degrees Store, we combine premium performance sportswear with precision customer service. Our shipping and returns policies are designed to give you complete confidence when shopping with us.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to suit your needs:

1. Standard Shipping: £12.95 via DHL or FedEx
Delivery Time: 10-15 business days after dispatch

2. Free Shipping: Available on orders over £50 via EMS
Delivery Time: 15-25 business days after dispatch

Note for International Customers: We ship worldwide except to some Asian countries and remote locations. Original shipping fees and any import duties are non-refundable.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return, items must be:

  • In original condition with tags attached
  • Unworn and unwashed
  • In original packaging with all accessories included

Important: For hygiene reasons, we cannot accept returns on Men’s Socks & Underwear and Men’s Swim Shorts unless faulty.

How to Return Your Items

Step 1: Initiate Your Return
Email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Full Name
  • Order Number
  • Date of Purchase
  • Items to Return/Exchange
  • Reason for Return
  • Preferred Resolution (Refund/Exchange)
  • For exchanges: Product Name, Size, Colour

Step 2: Package Your Items
Securely pack your return using the original packaging if possible. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return
Send your package to:
11 Degrees Store Returns
20 Hope St
Glasgow, GB G7G 4UB

Important: We recommend using a tracked shipping service as we cannot be responsible for items lost in transit. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    – Credit/Debit Cards: 5-10 business days after processing
    – PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable for change-of-mind returns.

Exchanges

For size exchanges:

  • Follow the same return process above
  • Clearly state your exchange request in your email
  • We’ll ship your replacement item once we receive the original
  • Standard shipping charges apply for the new item

If your preferred exchange item is unavailable, we’ll contact you to discuss alternatives or issue a refund.

Faulty or Incorrect Items

If you receive a defective or wrong item:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll cover return shipping costs and expedite your replacement

Performance Guarantee

We stand behind our premium sportswear. If you experience any manufacturing defects outside the return window, contact us – we’ll review on a case-by-case basis.

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • Include all necessary customs documentation
  • Original shipping fees and any import duties are non-refundable

For any questions about our shipping or returns policy, contact our Glasgow-based team at [email protected].

Thank you for choosing 11 Degrees Store – where performance meets precision in both our sportswear and customer service.